New Cast Member Service Awards Unveiled for Shanghai Disney Resort and Hong Kong Disneyland Resort
The new 15 year service awards feature bronze models of the respective castles.
Disney cast members are famously known around the world for their high quality guest service and their dedication to creating magical memories for guests. Now, Disney has released new awards for cast members at Shanghai Disney and Hong Kong Disney for their long term commitment to the company.
What’s Happening:
- Disney Parks Blog has shared a look at the new cast member service awards arriving at Shanghai Disney Resort and Hong Kong Disneyland Resort.
- Featuring bronze designs of Shanghai’s Enchanted Storybook Castle and Hong Kong’s Castle of Magical Dreams, cast members who have been with The Walt Disney Company for more than 15 years will receive the elegantly designed statues.
- Standing at 8.5" tall, these highly detailed awards are expertly detailed to represent the two over 150 foot tall park icons.
- While these are new awards for Hong Kong and Shanghai Disney cast members, cast member service awards are a long time tradition dating back to 1965.
- Walt and Roy Disney handed out the first cast member service awards on January 3, 1965, honoring employees that had been at Disneyland since its 1955 opening.
- As Walt said, “You can design and create, and build the most wonderful place in the world…but it requires people to make the dream a reality."
- Present day Disney cast members often look forward to these career milestones.
- For those who hit their 15 year marks at Disney Experiences, they receive an award with their respective castle, such as Cinderella Castle at Walt Disney World Resort, Sleepy Beauty Castle at Disneyland Resort, and Sleeping Beauty Castle at Disneyland Paris.
- Hong Kong Disneyland Shanghai Disney are the two newest resorts from Disney Parks, so honoring these cast members was important to The Walt Disney Company and the Disney Service Award Team.
- Tommy Mendoza, a Project Manager on the Disney Service Awards team, stated “Over the past few years we have really taken a look at the program and found ways that we can improve it. While we had castles representing Walt Disney World Resort, Disneyland Resort, and Disneyland Paris, Shanghai Disney Resort and Hong Kong Disneyland Resort cast members were given castles from other parks. With Hong Kong Disneyland re-designing its castle in 2020, each park now had its own distinct castle, and we wanted to celebrate that by creating these new castles for each park."
- To create these designs, Walt Disney Imagineering and the Disney Service Awards team spent 18 months fine tuning every detail of these new awards. Starting with 3D models that were eventually 3D printed, the collaboration was able to fine-tune these designs. The final design is molded and hand painted to give it an official look.
- Of course, receiving these awards is an incredible honor. The Walt Disney Company is committed to making memories for cast members the way they do for the millions of guests that visit their parks every year.
What They’re Saying:
- Celine Li from the Procurement team at Shanghai Disney Resort: “I am honored and lucky to be one of the first cast members to receive the new Enchanted Storybook Castle statue to celebrate my 15 years of service at Disney. Shanghai Disney Resort really opened a fairy tale chapter for me, and I’m looking forward to my 20th and 30th service anniversaries here."
- Sun Chiu, a Demi Chef at Hong Kong Disneyland Resort: “I never thought I would be staying with one company for such a long period. What keeps me here, and what I treasure most, is the friendship with my fellow co-workers. I’ve received the 5th and 10th service anniversary awards before, but this time, receiving the 15th service anniversary award, which is made exclusively for Hong Kong Disneyland Resort cast members, is extra special and meaningful! It’s so unique and beautiful."
- William So, a Guest Service Manager at Hong Kong Disneyland Resort: “I transferred from Hotel Operations to Park Operations during the castle transformation. Receiving this brand-new service award featuring the Castle of Magical Dreams holds special meaning for me, as it connects to my experience witnessing the launch of this significant milestone. I truly value the friendships and partnerships I’ve built with various teams throughout my Disney journey. And I’m proud to be part of many important moments, including the opening of Disney Explorers Lodge and the launch of the ‘Momentous’ Nighttime Spectacular,"
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